Sending a KeyGuard into us to be reset - Note- This Reset Service is only Available in the USA. We can not return any KeyGuards sent to us from other countries.
If you are still locked out of your KeyGuard you will need to
send your KeyGuard to our headquarters to be reset. We provide a
service (see step 2 below) whereby our machine will detect the code
your KeyGuard is set at and revert it to the factory default. Please
perform each step in this list before sending the KeyGuard to us
- Cost for shipping and handling at our end is $8
- Send your KeyGuard, $8 check, return address and e-mail address to:
FJM Security Products
Attn: KeyGuard Support
18424 HWY 99
Lynnwood WA 98037
Note!! write clear and neat! Some we have not been able to return because we could not read the address. :-(
Locks sent without a check will be discarded.
- We normally have your KeyGuard reset and shipping back your
direction within 24 hours. With our resetting machine we
discover the current combination the lock box is set at and
write down on a tag the combination you had the shackle set at
prior to resetting it to 0000 (many times this old combination
is helpful to know in helping you figure what happened when
setting or forgetting the combination).
You do not need to ship the KeyGuard back in its original packaging.
No special padding is required (the KeyGuard wont break in transit).
US Postal Service is normally sufficient and less expensive unless you want to track the shipment.
NOTE: If you include your business card with your email address
on it our shipping department will automatically notify you with
a tracking number via email when your KeyGuard ships back to you
PLEASE DO NOT CALL asking the
status on your lockbox. Instead, provide your email address
for us to notify you once we ship it out. The KeyGuards are
never here more than one business day and shipping one way can take
up to 5 business days (5 days for East Coast) depending where you